The Feedback Analysis Platform for Product and Marketing Professionals

All Your Customer Feedback in One Intelligence Platform

Capture and analyse customer feedback in real-time from any source. Connect social media, helpdesks, or CSV files, and transform them into actionable insights that drive impactful decisions.

Centralised Inbox for All Feedback

Unify all feedback channels with seamless platform integration

Unified Inbox

Aggregate and analyse comments from all major platforms in one powerful dashboard. Feedback is fed through in real-time and analysed on the fly.

Customer Sentiment and Smart Tags

Understand customer sentiment with auto sentiment analysis and automatically sort feedback into meaningful categories using smart tags.

Thematic Analysis

Automatically identify and categorize themes in your customer feedback using AI-powered analysis. Get insights into recurring topics and sentiment patterns.

Monitor Real-Time
Social Media Engagement

Get instant alerts and sentiment analysis from your social media channels.

Facebook

  • ✓ Live Comment Feed
  • ✓ Sentiment Tracking

Instagram

  • ✓ Live Comment Feed
  • ✓ Sentiment Tracking

Youtube (Coming Soon)

  • ✓ Live Comment Feed
  • ✓ Sentiment Tracking

Sync with Your
Helpdesk Platforms

Turn support conversations into insights that drive product decisions.

Zendesk

  • ✓ Pull Comments

Typeform

  • ✓ Pull Responses from Typeform surveys

Zapier (Coming Soon)

  • ✓ Integrate with other platforms

See Your Feedback
In Action

Real examples of how your customer feedback is automatically analyzed and categorized.

Ik vind het een makkelijk te gebruiken product.
8 days ago
I think it's an easy-to-use product. The delivery time was a bit long.
positive
User experience
shipping
Giving Praise, Suggesting Improvement
Great UI
8 days ago
How likely are you to recommend us to a friend or colleague?: 10
What made you give that score?: Great UI
What do you think we can improve?: Exports could be easier
positive
User experience
feature suggestion
Giving Praise, Suggesting Improvement
Love the new features!
2 days ago
The new dashboard is amazing! Much easier to navigate than before. Keep up the great work!
positive
User experience
Giving Praise
Zendesk
Zendesk - Need help with billing
1 day ago
Hi, I'm having trouble understanding my recent invoice. Can someone explain the charges? The amount seems higher than expected.
neutral
Customer service
Seeking Help
Zendesk
Zendesk - Refund Request
3 days ago
Hi, I would like to request a refund for my recent purchase. The product doesn't work as advertised and I'm not satisfied with the quality. I've tried contacting support but haven't received a response. Please process the refund to my original payment method.
negative
Customer service
Criticising, Suggesting Improvement
Shipping delay complaint
5 days ago
My order was supposed to arrive 3 days ago but it's still showing as "in transit". This is unacceptable! I need this item for an important event this weekend. Can someone please look into this and provide an update?
negative
shipping
Criticising, Seeking Help

Choose the perfect plan for your needs

Get started with Zadabra today. No credit card required.

Essential

For individuals getting started with feedback analysis

£29per month
  • Social Integrations
  • Manual Sources
  • Sentiment Analysis
  • Smart Tags
  • 500 Comments
Most Popular

Business

For teams ready to scale their feedback insights

£99per month
  • Social Integrations
  • Helpdesk Integrations
  • Manual Sources
  • Sentiment Analysis
  • Smart Tags
  • 5000 Comments

Enterprise

For organisations with high-volume requirements

£199per month
  • Social Integrations
  • Helpdesk Integrations
  • Manual Sources
  • Sentiment Analysis
  • Smart Tags
  • 10000 Comments

All plans include 14-day free trial. Cancel anytime.

Need a custom plan? Contact us

Ready to
Turn Customer Feedback into Action?

Get started in 2 minutes, see insights in 10.

No credit card required · 14-day free trial · Cancel anytime